Frequently Asked Questions

Security deposits are refundable after we assess and deduct for any damage to the apartment home beyond normal wear and tear. Please check your lease agreement for details about our security deposit requirements.

We require a non-refundable pet fee of $300/pet prior to move-in. Pet rent is charged on a per-pet, per-month basis and may vary by community. Check your lease or billing details in the resident portal to see your community's pet rental fee.

No, we do not permit short-term renting or subletting of any sort in our community. Homestay services such as Airbnb or VRBO are also prohibited.

From our community website, click "Apply Now" at the top of the homepage, or from the floorplan information page. If you have any questions, our leasing teams are here to help!

We do not have a furniture rental option at this time but would be glad to recommend some local third party vendors.

Absolutely. Click "Schedule a Tour" from any page on our website, and you'll see our available tour dates and times. Each community has a "show apartment." If you want to see a specific floorplan, you may want to reach out to the community team to confirm that there is a vacant apartment ready to tour. 

The "Floorplans" page of our website has virtual tours for select floorplan types. If you don't see the one you're looking for, check back - we're adding new tours all the time! Additionally, you can reach out to one of our leasing associates, and they will be glad to schedule a live video tour.

Yes, we use a third-party screening service that looks at credit history, rental history, and criminal background. The screening does not have specific credit score criteria but does flag items such as recent evictions, bankruptcies, felonies, and balances owed to previous landlords. In addition to the screening, we require proof of gross monthly income that is at least three (3) times the rental rate. Applicants with income between 2.5 times the rent and less than (3) three times the rent will be considered on a case by case basis and in accordance with fair housing guidelines. For more information, visit the "Qualification Criteria" page of our website.

We require residents to have renters insurance with at least $100,000  in renters liability coverage and $10,000 personal content coverage. Residents will be enrolled at move-in with our partner provider, and a fee will be charged monthly with rent. Residents may opt out by providing proof of comparable third party Renters' Liability Insurance coverage. Please ask our community team for more information.

The best way to stay in the know is via the resident portal. You can access this from the homepage of the community website or download the free "RentCafe Resident" app from the Apple App Store or Google Play Store.

Yes, we encourage you to do so! Click "Resident Portal" from our community website or download the free "RentCafe Resident" app from the Apple App Store or Google Play Store.

Yes, you can reach our team anytime to place a routine or emergency service request by calling our 24/7 service hotline, which you can find on the Resident Portal. If you call outside of office hours, our on-call service associate will be on hand to address requests that qualify as an emergency.

If you experience excessive noise from a neighbor or outside our community quiet hours, please contact our community team so we can help address your concerns. If you feel like you or your neighbor are in immediate danger, please call 911.

Our lease agreement gives the community team the right to enter a resident’s apartment home at any time. However, we try to make residents aware of any scheduled inspections or any need to enter their home at least 24 hours in advance. In the case of an emergency, like a leak, Related has the right to enter without advanced notice to prevent further damage to the apartment home or community.

Yes, please check your lease agreement for more information about our late fee policies.

Yes, our early termination policy is defined in your lease agreement.